Shipping policy

Last updated: August 6, 2026

This Shipping Policy explains how Paws of Prestige processes and ships orders placed through our online store.

1. Order Processing

Orders are normally processed within 3–5 business days. Processing time is the time we need to prepare an order and is separate from delivery time. Processing may occasionally take longer during periods of high demand, public holidays, or other circumstances outside our reasonable control.

2. Available Destinations

We accept orders for destinations available through our online checkout. Available destinations, shipping options and charges are confirmed during checkout.

3. Estimated Delivery

Estimated delivery is generally 10–15 business days after an order has been processed. This estimate begins once an order has been dispatched and is provided as a guide only. Delivery timeframes are estimates and are not guaranteed.

4. Shipping Costs

We offer free standard shipping on all orders to destinations available through our online checkout. Available shipping options are calculated and displayed at checkout before payment is completed.

5. Tracking

Where tracking is available for an order, tracking details will be provided once the order has shipped. Tracking updates may take some time to appear after an order is dispatched.

6. Customs, Duties and Taxes

Depending on the destination, customs duties, taxes or import charges may apply. Where these are not collected during checkout, they may be payable by the recipient on arrival. We recommend checking with your local customs authority for information relevant to your destination before placing an order.

7. Delivery Addresses

You are responsible for entering a complete and accurate delivery address at checkout. We are not responsible for delays or non-delivery caused by an incomplete, incorrect or outdated address. If you notice an error after placing an order, please contact us as soon as possible so we can try to correct it before dispatch.

8. Delivery Delays

Delivery times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, the destination, public holidays, weather, or other circumstances outside our reasonable control.

9. Failed Delivery

If a delivery attempt is unsuccessful, the carrier may leave instructions for redelivery or collection, or the parcel may be returned to us. If a parcel is returned to us as undeliverable through no fault of ours, we will contact you to arrange redelivery, which may involve an additional shipping charge.

10. Lost, Damaged or Incorrect Parcels

If your order arrives damaged, appears to be lost in transit, or you receive an incorrect item, please contact us as soon as possible. We may ask for photographs or other reasonable supporting information to help us assess the issue. Please see our Refund and Returns Policy for further detail on how these situations are handled.

11. Multiple Parcels

Orders containing multiple items may be shipped in separate parcels, which can arrive on different days. This does not indicate a problem with your order.

12. Contact

If you have any questions about this Shipping Policy, please contact us at sales@thepawsofprestige.com.